Marlyze Service Agreement
Last updated: 1 December 2025
This Service Agreement describes how iQom Dynamics VOF (trading as "Marlyze") works with business clients for prescans and market insight reports. It is intended as a clear, practical overview and does not replace bespoke legal advice.
1. Parties and scope
Marlyze is the trading name of iQom Dynamics VOF, Heierkerkweg 3H, 5928RM Venlo, the Netherlands (KvK 92890571). This Agreement applies to all prescans, reports and related advisory work we perform for you, unless we both sign a different written contract that explicitly overrides it.
2. Services and process
You share a topic or brief via e-mail or WhatsApp. We may first run a lightweight prescan and return a readiness score with analyst notes, after which you can decide whether to proceed with a full report. For full reports, we agree on scope and pricing in writing (for example via e-mail) before we start.
3. Fees and payment
Prices are quoted in euros, excluding VAT. For full reports we typically invoice before we begin the deep analysis and may postpone work until payment is received. Unless stated otherwise, invoices are due within 14 days. Prescans and reports are custom Services and are non-refundable once a run has started, except where a proven technical failure on our side prevents delivery or makes the report clearly unusable.
4. Delivery
Reports are delivered digitally (for example PDF/HTML) via a secure download link or as an attachment. Download links are usually valid for 72 hours; if you cannot access the report in time, we can generate a new link while the report is still stored in our systems. You are responsible for downloading, storing and backing up the report once delivered.
5. Confidentiality and data
We treat your topics, briefs, and reports as confidential commercial information. Both parties agree not to share confidential information with third parties except where needed for the Services (for example with trusted AI or hosting providers) or where required by law. Our use of personal data is described in the Marlyze Privacy Policy.
6. Intellectual property
Our methods, tools and templates remain our property. After full payment you obtain a non-exclusive, non-transferable licence to use the report internally within your organisation. You may not resell the report, publish it in full, or use it to build a directly competing service without our explicit consent.
7. No guarantees on results
Our work is designed to support your decisions, not to guarantee specific sales results, ROAS, margins or market outcomes. You remain responsible for your own commercial choices, budgets, and compliance with applicable laws and platform policies.
8. Liability
We are not liable for indirect or consequential damages (including lost profits or reputational harm). In all cases our total liability is limited to the fees you have actually paid to us for the specific Service that gave rise to the claim in the 12 months before the event. These limitations do not apply in case of wilful misconduct or gross negligence.
9. Governing law
This Agreement is governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands, in the district where Marlyze is established, unless mandatory law requires a different court.
This page is a summary of our standard service terms. For custom or higher-risk projects we may agree a separate, more detailed contract.